Fixed: Western Digital My Passport X 2TB not Recognised Issue
If your computer does not recognize the WD My Passport 2TB hard drive, follow these guidelines to resolve it.
- Click the Windows icon on the desktop to open the Start menu.
- Enter ‘Computer Management’ in the text field and press Enter.
- Locate the Disk Management option below Storage and click it.
- There should be a hard drive with the name (Disk a Partition a) without a volume letter such as C, D, or E.
- Right-click it and choose ‘Change Drive Letter and Paths’ from the contextual menu.
- The ‘Allow access to this volume by using the following drive letter and paths’ screen appears. Click Add.
- The ‘Add Drive Letter or Path’ window appears.
- Click the ‘Assign the following drive letter’ radio button and then select a volume letter from the drop-down list. Click OK.
- You can try a simpler method first to check whether there is a problem with the WD hard drive/USB port/USB cable.
- Try connecting the WD hard drive to a different USB port on your computer.
- Use another USB cable to connect the My Passport 2TB to your computer. If the WD hard drive is detected, it means that there is a problem with the old USB cable.
- Update the WD My Passport X 2TB setup driver and check whether this solves the detection issue.
Fixed: Western Digital My Passport Go Keeps Disconnecting
Wd Software Download For Mac
WD Drive Utilities lets you configure, manage, and diagnose your Western Digital external drives. The interface is simple to use. You can scan for errors as well as check for increases in temperature, noise, or read and write errors, which can all be signs of a failing hard drive.
- If your Western Digital My Passport Go setup keeps disconnecting, then first, check if the USB cable is connected properly.
- Make sure that you are using the USB cable provided with your passport package.
- Try to run a test using DLG. If the above troubleshooting method does not fix the issue, then follow the instructions given below.
- Navigate to your system Control panel section.
- Click the Change button and choose the Small option.
- Now, all the icons will be displayed on the screen.
- Click Power Options Change Plan Settings Change advanced power settings.
- Locate the USB Settings option and select it.
- Click the plus icon beside the USB Settings option.
- Now the USB Selective Suspend Settings option will be displayed, select it.
- Under the USB Selective Suspend Settings section, you can find two options; On battery and Plugged in.
- Make sure that both of the options are disabled.
- If not, disable it, and click the Apply button followed by OK.
- If the issue persists, then contact the technical expert's team.
Apple Mac Software Downloads
- To know how to download the Western Digital My Passport Go software for your Mac system, read and proceed with the guided instructions given below. Sign in to the Western Digital website. Choose the software that you wish to install on your Mac system from the Product drop-down menu.
- WD Drive Utilities is a companion application for Western Digital drives that can help you register, configure, and manage your WD storage solutions. Worth mentioning is that WD Drive Utilities works only with certain models, and you get to see the comprehensive list of compatible WD external.